Mend – Is It a Cost-Efficient Telehealth Software?

by Shlomi

Mend is one of the best telehealth software in the medical industry. The medical telehealth system has a free plan with limited features and a premium plan with its license pricing starting from $29 per provider per month.  

Our expert cost rating system has evaluated the actual cost of owning Mend, and the software is rated 1 out of 5 – meaning low cost. The system assigns 1 to low-cost software and 5 to the high cost or expensive software. 

This brief Mend telehealth software cost guide is targeted at providing our cost research about this software; read on for our unbiased Mend cost guide.  

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Highlights

Here is a highlight of our Mend cost research if you are too busy to read the whole cost guide. 

  • Mend has a free license and a premium license starting from $29 per provider per month. 
  • The telehealth software is rated 1 out of 5, indicating low cost.
  • Unfortunately, Mend doesn’t have public discount pricing for their plans. If you need a custom quote to implement your practice in line with your budget fully, please contact us; we’ve partnered with experts to help you with this goal. 

What is the Real Mend Implementation Cost?

Glad you decided to read on! To know the actual cost of any software in the medical industry, you need to know all expenses expected to meet during license purchase and usage. The result of your cost research of such software will be the software’s total cost of ownership for your practice.

The total cost of ownership for medical software is similar and differs from one medical software to another due to team choices and software features. 

Below, we will bring you the various costs your practice should expect to meet when choosing Mend.

  • Training Cost: Cost associated with training your staff or providers. 
  • Customization and Integration Cost: Customizing the Mend software and integrating features your practice might need. 
  • Data Migration Cost: Cost for transferring your patient or general clinic data from your previous practice software to Mend. 
  • Third-party License Cost: Mend is a telehealth software that can be integrated with EHR software. It would be best if you considered the license cost for the EHR software you’ll be using.    

Cost of Mend – Breakdown

We’ve listed the Mend telehealth software expected costs, and now we will be explaining these costs. Our explanations contain why you might need the cost to meet the cost and its average industry pricing. 

Cost of License

License cost is one of the most prevalent costs encountered when using any medical software. Even though Mend has a free license plan for practices, it comes with various limitations, which would dent any serious practice.

Mend has a premium license plan named “MendPractice,” which starts at $29 per provider per month, which is suitable for small practices on a tight budget. 

Also, Mend has a solution named “MendEnterprise,” which offers fully customized pricing and customized implementation for growing or large-sized practices that need telehealth software.    

Training Cost 

The training cost is not just encountered when implementing medical systems, and they might also be encountered when you want to add more providers to your practice. 

For Mend, the software company offers free training in their MendPractice and MendEnterprise plans. However, free users and practices that want an extra training session for their team (providers or staff) would have to meet an additional training cost. 

While this cost isn’t specified on the Mend platform, the average price to pay for 1 or 2 training sessions is about $500. 

Customization and Integration Cost

Every platform is unique in its mode of operation, so customization and integration are vital costs to consider. 

Even though some software companies don’t charge for customization and integration, most others do, and Mend is one of the telehealth systems that charge for this customized setup for their clients. 

The company didn’t provide any details on the direct official cost for this service which is understandable because different practices have different needs. But on average, a small clinic with about 5 doctors and doesn’t need complicated system processes should budget about $2,500 for this service. 

Data Migration Cost

If you’ve been wondering what would happen to your data stored at your legacy systems or Excel sheets, don’t worry, data migration saves the day. 

Some medical system companies offer data migration services as part of their license or implementation costs, while for others, it is a stand-alone cost. 

Practices that are interested in using Mend should budget for the cost of migrating their data. Likewise other custom services on the platform, there is no official pricing set for this service. However, there is an average industry price of $500 for about 1,000 data records that need to be transferred. 

Third-party License Cost

One of the most exciting features of Mend is that it is a telehealth software that can be integrated with EHR software. 

Electronic health record (EHR) software makes your practice work run smoothly on Mend. But to Integrate it with Mend, you need to consider the license cost for the EHR software you’ll be using. 

EHR software comes with various pricing plans, ranging from as low as $20 per provider per month to as high as $3000+. So choosing the best practice (in terms of features and pricing) should be vital to you at this point. 

Mend Total Cost of Ownership Examples

We’ve mentioned and explained the various costs your practice should expect to encounter if you choose to go with Mend telehealth software. 

Also, we thought it would be great to bring you a brief total cost of ownership (TCO) calculation example to help you understand how to calculate the TCO for your practice. 

  • Small Sized Practice: Small practices with about 5 doctors, doesn’t want to use the Mend free plan, and need simple software processes would incur a TCO that consists of $145 ($29 per provider per month) MendPractice license cost + $500 for extra team 1-2 training sessions + $2,500 for 1 or 2 system customization and integration + $500 for about 1000 practice data records transfer + cost of an EHR software you might need.
  • Medium-Sized Practice: Medium-sized practices with about 5-10 doctors can use the MendPractice plan, implementing standard software processes. The practice would incur a TCO that consists of $290 ($29 per provider per month) MendPractice license cost + $1500 for extra team 3 or 4 training sessions + $5000 for 3 or 5 system customization and integration + $2500 for about 10000 practice data records transfer + cost of an EHR software you might need.
  • Large Sized Practice: Large practices with about 25+ doctors that need a complete system can go for the MendEnterprise plan. However, since the cost isn’t publicly available, we will use the MendPractice plan for this example. The practice would incur a TCO that consists of $725 ($29 per provider per month) MendPractice license cost + $2500 for extra team 5-7 training sessions + $10,000 for full system customization and integration + $10,000 for about 100,000 practice data records transfer + cost of an EHR software you might need.

Mend Vs. Alternatives

Mend is considered a low-cost telehealth software by experts in the medical software industry, and as you can see from the TCO examples, we’ve provided. 

When comparing the license cost of Mend with its alternatives, we can see that Mend has a premium license starting price of $29 per provider per month while its alternatives like InSync has a premium license cost starting at $195 per month, Doxy.me has a license price starting at $29 per provider per month, Chiron has a license price starting at $150 per provider and WicCis has a license price starting at $75 per user per month. 

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Mend FAQ

How much does Mend cost?

Mend features a free license plan for practices. However, it comes with various limitations, which would be a dent to any serious practice.

The telehealth software also has a premium license plan named “MendPractice,” which starts at $29 per provider per month, which is suitable for small practices on a tight budget. 

Finally, Mend has a solution named “MendEnterprise,” which offers fully customized pricing with customized implementation for growing or large-sized practices that need telehealth software.  

Is Mend software considered expensive?

No, experts consider Mend as a low-cost telehealth software.

Is it suitable for medium-large practices?

Mend is excellent for all practice sizes. 

Does Mend software have a free version?

Yes, Mend has a free plan and also has a demo for its premium version. 

Is there better Medical software than Mend?

Mend is a great telehealth software, but other alternatives exist in similar pricing and features. A better telehealth software for your practice would depend on your budget and needed features. 

Is it easy to use Mend software?

Yes, the software is user-friendly.

What’s Next?

We’ve concluded our Mend telehealth system cost research. The information presented aims at making sure you’re equipped before choosing your next telehealth software. However, if it seems like too much work, we have partnered with top industry experts to help get you a customized quote designed for your practice. You can contact us to know more!

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