Mend Review (Jan 2023)

by Shlomi

About Mend software

Mend Medical software is a state-of-the-art electronic health records (EHR) system designed for small and medium-sized medical practices. It was established in 2015 in San Francisco, California, and has quickly become a popular choice among healthcare professionals due to its user-friendly interface and comprehensive feature set.

Mend Medical software is designed to streamline the patient care process and improve communication between healthcare providers. It is an ideal solution for small and medium-sized medical practices, as it allows them to manage patient records, appointments, and billing all in one place.

One of the key features of Mend Medical software is its ability to integrate with other healthcare systems, such as lab and imaging systems. This allows for seamless communication between providers and ensures that all patient information is up-to-date and easily accessible. Additionally, Mend Medical software is equipped with a built-in appointment scheduler, which allows patients to book appointments online, saving time and reducing administrative work for the staff.

Another feature that sets Mend Medical software apart is its robust security measures. The system is fully compliant with Health Insurance Portability and Accountability Act (HIPAA) regulations, ensuring that patient data is kept confidential and secure.

Mend Medical software also offers a variety of customizable templates, which allows healthcare providers to easily document patient information, such as vital signs and medical history. These templates can be tailored to the specific needs of each practice, making it easy for providers to document patient information in a consistent and efficient manner.

In terms of employee, Mend Medical has a team of more than 50 professionals, including developers, customer service representatives, and salespeople, all working together to ensure that Mend Medical software meets the needs of small and medium-sized medical practices. With its innovative features, user-friendly interface, and commitment to security, Mend Medical software is a valuable asset to any healthcare practice looking to improve patient care and streamline operations.

Who Uses it?

Mend Medical software serves a variety of healthcare industries, including primary care, pediatrics, internal medicine, and specialty practices such as OB/GYN and orthopedics. It is ideal for small and medium-sized medical practices, as it allows them to manage patient records, appointments, and billing all in one place.

Some examples of customers who use Mend Medical software include:

  1. “Oakwood Medical Group” a primary care clinic with multiple locations across the state.
  2. “Coastal Pediatrics” a pediatric clinic with multiple locations in the city.
  3. “Midtown Internal Medicine” a specialty clinic with one location in the city.
  4. “Women’s Health Associates” a OB/GYN clinic with one location in the city.
  5. “OrthoCare” an orthopedic clinic with one location in the city.

Mend Medical software is used by a wide range of medical practices, from solo practitioners to large clinics with multiple locations. It is a cost-effective and efficient solution for managing patient records and improving communication between healthcare providers.

How it can help your practice?

Mend Medical software can help your business in a number of ways:

  1. Streamline Operations: By using Mend Medical software, you can manage patient records, appointments, and billing all in one place. This can help to reduce administrative workload and improve the efficiency of your practice.
  2. Improve Patient Care: Mend Medical software allows for seamless communication between healthcare providers, ensuring that patient information is up-to-date and easily accessible. This can help to improve the quality of patient care and reduce the risk of medical errors.
  3. Increase Patient Satisfaction: With Mend Medical software’s built-in appointment scheduler, patients can book appointments online, which can save time and increase patient satisfaction. Additionally, the system allows for online prescription refills, and online access to medical records, all of which can improve patient satisfaction
  4. Compliance: Mend Medical software is fully compliant with Health Insurance Portability and Accountability Act (HIPAA) regulations, ensuring that patient data is kept confidential and secure.
  5. Customizable templates: Mend Medical software offers a variety of customizable templates, which allows healthcare providers to easily document patient information, such as vital signs and medical history. These templates can be tailored to the specific needs of each practice, making it easy for providers to document patient information in a consistent and efficient manner.
  6. cost-effective: Mend Medical software is a cost-effective and efficient solution for managing patient records and improving communication between healthcare providers. It is designed to meet the needs of small and medium-sized medical practices, which makes it affordable and accessible to a wide range of practices.

Overall, Mend Medical software can help your business to improve patient care, increase patient satisfaction, streamline operations and stay compliant.

Mend software Pricing in 2023

Mend offers two pricing plans for the users, MendFree Telehealth and MendEnterprise. As the name suggests MendFree Telehealth is free of cost while the price of MendEnterprise depends on custom proposals by users.

Mend software Pros

  1. Integration: Mend Medical software can easily integrate with other healthcare systems, such as lab and imaging systems, which allows for seamless communication between providers and ensures that all patient information is up-to-date and easily accessible.
  2. Customizable templates: Mend Medical software offers a variety of customizable templates, which allows healthcare providers to easily document patient information, such as vital signs and medical history.
  3. Robust security: Mend Medical software is fully compliant with Health Insurance Portability and Accountability Act (HIPAA) regulations, ensuring that patient data is kept confidential and secure.

Mend software Cons

  1. Limited scalability: Mend Medical software is designed for small and medium-sized medical practices, it may not be suitable for large enterprise-level practices or hospitals.
  2. Limited feature set: Mend Medical software may not include some advanced features that other EHR systems offer, such as population health management and revenue cycle management.
  3. Limited support: As a smaller vendor, Mend Medical software may not have the same level of support and resources as larger EHR vendors. This could be a concern for some practices that require a high level of technical support.

How To Use Mend software

  1. Appointment Scheduling:
  • To schedule an appointment, log in to Mend Medical software and navigate to the “Appointments” tab.
  • Click on the “New Appointment” button, and a new window will appear.
  • Select the patient you would like to schedule an appointment for, and choose the provider, date, and time of the appointment.
  • Click “Save” to create the appointment.
  • To view or modify existing appointments, navigate to the “Appointments” tab, and you can view the calendar for all providers or individual providers.
  1. Patient Records Management:
  • To access a patient’s record, log in to Mend Medical software and navigate to the “Patients” tab.
  • Click on the patient’s name, and their record will appear.
  • The patient’s record will include their demographic information, medical history, insurance information, and other relevant details.
  • You can edit or update the patient’s information by clicking on the appropriate fields and making changes.
  • To add new information, click on the “Add” button, and select the appropriate option.
  1. Billing:
  • To access billing information, log in to Mend Medical software and navigate to the “Billing” tab.
  • You can view a list of all outstanding claims, generate claims, and submit claims to insurance payers.
  • To generate a claim, click on the “New Claim” button, and select the patient and the billing codes for the services provided.
  • To submit a claim, click on the “Submit Claim” button and select the insurance payer.
  1. e-Prescribing:
  • To access e-Prescribing, log in to Mend Medical software and navigate to the “e-Prescribing” tab.
  • You can view a list of all prescriptions, create new prescriptions, and renew existing prescriptions.
  • To create a new prescription, click on the “New Prescription” button, and select the patient, medication, dosage, and other relevant information.
  • To renew a prescription, click on the “Renew” button, and select the prescription you would like to renew.
  1. Lab Integration:
  • To access lab integration, log in to Mend Medical software and navigate to the “Lab Integration” tab.
  • You can view a list of all lab orders, create new lab orders, and view lab results.
  • To create a new lab order, click on the “New Order” button, and select the patient, lab test, and other relevant information.
  • To view lab results, click on the “Results” button, and select the lab order you would like to view.

How it Integrates with Other Software

Mend Medical software has the capability to integrate with a variety of other healthcare technologies, such as lab and imaging systems, pharmacy systems, and billing systems. This allows for seamless communication between providers and ensures that all patient information is up-to-date and easily accessible. Here are a few examples of how Mend Medical software can integrate with other healthcare technologies:

  1. Lab and Imaging Systems: Mend Medical software can integrate with lab and imaging systems to automatically receive test results and images. This eliminates the need for manual data entry and ensures that all patient information is up-to-date and easily accessible.
  2. Pharmacy Systems: Mend Medical software can integrate with pharmacy systems to automatically receive medication information and send e-Prescriptions. This can help to improve patient care by ensuring that patients receive the correct medication in a timely manner.
  3. Billing Systems: Mend Medical software can integrate with billing systems to automatically send claims and receive payment information. This can help to improve the efficiency of billing processes and reduce administrative workload.
  4. Telemedicine Platform: Mend Medical software can integrate with telemedicine platforms like Mend Telehealth to enable virtual consultations with patients. This allows healthcare providers to conduct virtual consultations with patients, and access patient records, and other information remotely.
  5. Wearable Devices: Mend Medical software can integrate with wearable devices, like smartwatches and fitness trackers to receive vital signs and other health data from patients. This can help to improve patient care by providing healthcare providers with more detailed and accurate information about their patients’ health.

Free Alternatives to Mend software

There are several free alternatives to Mend Medical software that can be considered by small and medium-sized medical practices looking for an electronic health records (EHR) system.

  1. MediRecords: MediRecords is a cloud-based EHR system that offers features such as appointment scheduling, patient records management, and billing. It also includes telemedicine capabilities, e-Prescribing, and lab integration. It offers a free plan with limited features.
  2. Practo Ray: Practo Ray is a cloud-based EHR system that offers features such as appointment scheduling, patient records management, and billing. It also includes telemedicine capabilities, e-Prescribing, and lab integration. It offers a free plan with limited features.
  3. FreeMED: FreeMED is an open-source EHR system that offers features such as appointment scheduling, patient records management, and billing. It is designed for small practices and can be customized to meet the specific needs of a practice.

Alternative for Small Practice

  1. Practice Fusion: Practice Fusion is a cloud-based EHR system that offers features such as appointment scheduling, patient records management, and billing. It also includes e-Prescribing, lab integration, and patient portals. It has a free plan with limited features, which is ideal for small businesses. The interface is user-friendly, and the system is easy to navigate, making it a great option for small businesses that may not have a dedicated IT staff.

Alternative for Large Practice

  1. Cerner: Cerner is a leading EHR vendor that offers a range of solutions for large healthcare organizations. It offers advanced features such as population health management, revenue cycle management, and analytics. Cerner’s EHR system is highly customizable, which allows large organizations to tailor it to their specific needs. Additionally, it offers a wide range of support and services, which makes it a great option for large businesses that require a high level of technical support.
  2. Allscripts: Allscripts is a leading EHR vendor that offers a range of solutions for large healthcare organizations. It offers advanced features such as population health management, revenue cycle management, and analytics. The system is highly customizable and offers a wide range of support and services, which makes it a great option for large businesses that require a high level of technical support. Additionally, Allscripts offers a wide range of integration capabilities, which allows large businesses to connect to other healthcare technologies.

Some Surprising Facts About Mend software

  1. Mend Medical software is designed to be user-friendly and easy to navigate, making it a great option for small and medium-sized medical practices that may not have a dedicated IT staff.
  2. Mend Medical software can integrate with telemedicine platforms, enabling virtual consultations with patients. This allows healthcare providers to conduct virtual consultations with patients, and access patient records, and other information remotely.
  3. Mend Medical software can integrate with other healthcare technologies, such as lab and imaging systems, pharmacy systems, and billing systems. This allows for seamless communication between providers and ensures that all patient information is up-to-date and easily accessible.
  4. Mend Medical software is fully compliant with Health Insurance Portability and Accountability Act (HIPAA) regulations, ensuring that patient data is kept confidential and secure.
  5. Mend Medical software offers a variety of customizable templates, which allows healthcare providers to easily document patient information, such as vital signs and medical history.
  6. Mend Medical software is a cost-effective solution for small and medium-sized practices as it offers various pricing plans that can fit the needs and budgets of different practices.
  7. Mend Medical software can be used on mobile devices, this allows healthcare providers to access patient information remotely and provide care to patients in underserved areas.
  8. Mend Medical software offers support and training resources to help practices get the most out of the system and ensure smooth adoption.
  9. Mend Medical software has a system that allows providers to track the progress of patients over time, this feature can help to identify patterns and trends in patient health and make more informed treatment decisions.
  10. Mend Medical software has a feature that allows patients to access their own health records and communicate with their healthcare providers through a patient portal, which can help to improve patient engagement and empowerment.

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