Appointy Review (Jan 2023)

About Appointy

Appointy is an online scheduling software that helps businesses streamline their appointment bookings and customer management. It is a platform that allows businesses of all sizes and types to easily create a customizable booking page, where customers can view available times and schedule appointments online.

The software is particularly useful for businesses in the service industry such as salons, spas, and medical practices, as well as tutors, trainers, and other independent professionals. Appointy makes it easy for these businesses to manage their appointments, clients, and staff, while also improving customer convenience and satisfaction.

One of the key features of Appointy is its flexibility. It can be used by businesses of all sizes and types, and it is easy to customize the platform to fit the specific needs of a business. For example, businesses can create custom forms for customers to fill out when booking appointments, and they can also set different availability schedules for different staff members.

Another feature is the robust customer management tools that Appointy offers. This includes things like appointment reminders, online payment processing, and customer history tracking. This makes it easy for businesses to keep track of their customer base, and it helps to build customer loyalty by providing great service.

Appointy was established in 2007, in the city of Phoenix, Arizona. Over the past 14 years, the company has grown significantly and now has a team of over 50 employees.

All in all, Appointy is a powerful scheduling software that can help businesses of all types and sizes to improve customer convenience and satisfaction, streamline their appointment bookings, and manage their clients and staff more effectively. With features like customizable booking pages, robust customer management tools, and flexible scheduling options, Appointy is a great choice for any business looking to make its operations more efficient.

Who Uses it?

Appointy serves a wide range of businesses and industries, including but not limited to:

• Salons and spas
• Medical and dental practices
• Fitness and wellness centers
• Tutors and trainers
• Pet grooming and veterinary clinics
• Home services businesses
• Event planning companies

Examples of 5 customers that use Appointy include:

1. The Mane Event Salon, a hair salon based in New York City uses Appointy to manage their appointment bookings and customer information.
2. The Spa at Beverly Hills, a luxury spa in California uses Appointy to streamline their scheduling and improve customer convenience.
3. Elite Personal Training, is a personal training business in Chicago that uses Appointy to schedule sessions with clients and manage client information.
4. Pawsitively Purrfect Grooming is a pet grooming business in Texas that uses Appointy to manage appointments and client information for their furry clients.
5. Dental Perfection, a dental practice based in Ohio, uses Appointy for managing appointments, and client information, and also accepts online payment through Appointy

It’s important to note that these are just examples and Appointy serves many more businesses around the world. Appointy is designed to serve all sizes of businesses and across many different industries, it’s easy to use and customize to fit specific business needs.

How it can help your practice?

Appointy can help your business in a number of ways, depending on the type and size of your business and the specific needs you have. Here are a few ways that Appointy can help you improve your operations and grow your business:

1. Streamline appointment scheduling: Appointy makes it easy for your customers to view available times and schedule appointments online, which can save you time and improve customer convenience.
2. Better customer management: Appointy offers robust customer management tools such as appointment reminders, online payment processing, and customer history tracking. This makes it easy for you to keep track of your customer base, and it helps to build customer loyalty by providing great service.
3. Improved staff management: Appointy makes it easy for you to manage your staff and schedule by allowing you to set different availability schedules for different staff members and giving you the option of custom forms for clients to fill out when booking appointments.
4. Increased online presence: Appointy enables you to create a customizable booking page, which can be embedded on your website or shared through social media, this will make it easy for customers to find you and schedule appointments from anywhere.
5. Flexibility: Appointy is designed to be flexible and customizable, it can be tailored to the specific needs of your business and it works with all sizes and types of businesses.

Overall, Appointy can help you improve the efficiency and customer service of your business, and make it easy for you to manage your appointments, clients, and staff. This can lead to increased productivity, higher customer satisfaction, and more time for you to focus on other aspects of your business.

Appointy Vs Competitors

Appointy is one of many online scheduling software options available on the market today. While it offers a wide range of features and is designed to be flexible and customizable, it may not be the best fit for every business. Here are five alternatives to Appointy, along with a comparison of their features, prices, vendor size, customer type, and cost of implementation:

1. Acuity Scheduling: Acuity Scheduling is another popular online scheduling software that offers many of the same features as Appointy, such as customizable booking pages, appointment reminders, and customer history tracking. Acuity Scheduling is slightly more expensive than Appointy and it is better suited for small businesses and entrepreneurs.
2. Setmore: Setmore is another online scheduling software that offers a wide range of features and is designed to be easy to use. Setmore is slightly cheaper than Appointy and it is a good fit for small businesses and entrepreneurs.
3. Calendly: Calendly is an appointment scheduling software that enables businesses and individuals to schedule meetings and appointments easily and conveniently. It is similar to Appointy but it has a more minimalistic interface and a different pricing structure. Calendly is slightly more expensive than Appointy and it is a good fit for small businesses and entrepreneurs.
4. TimeTrade: TimeTrade is an enterprise-level scheduling software that is designed for large businesses and organizations. It offers a wide range of features, including customizable booking pages, appointment reminders, and customer history tracking. TimeTrade is significantly more expensive than Appointy and it is better suited for large businesses.
5. ScheduleOnce: ScheduleOnce is a scheduling software that enables businesses to schedule appointments with their customers and manage their availability. It is similar to Appointy, with a wide range of features and it offers a free trial. ScheduleOnce is slightly more expensive than Appointy and it is a good fit for small businesses and entrepreneurs.

Overall, each of these scheduling software has similarities and differences when it comes to features, prices, vendor size, customer type, and cost of implementation. It’s important to research and compares them to find the one that best fits your business needs.

Appointy Pricing in 2023

Appointy offers a range of pricing plans to fit the needs of businesses of different sizes and types. The company currently offers four different pricing plans, which include the following:

1. FREE: This plan is free and includes features such as appointment scheduling, calendar syncing, and basic customer management tools. However, it has certain limitations such as a limited number of staff users and transactions.
2. GROWTH: This plan is $19.99/month, and includes all the features of the Basic plan, plus additional features such as appointment reminders, custom forms, and online payment processing.
3. PROFESSIONAL: This plan is $49.99/month, and includes all the features of the Premium plan, plus additional features such as advanced reporting and analytics, staff management, and automated email marketing.
4. Enterprise: This plan is $79.99/month as it includes all the features of the Pro plan, and it also includes priority support, custom integrations, and access to Appointy’s API.

All plans include a free trial and a 30-day money-back guarantee.

It’s important to note that the costs of these plans may change over time, and additional features and services may be available. Before choosing a pricing plan, it is recommended to carefully review Appointy’s current pricing options and compare them to your business needs to ensure you choose the best plan for your business.

Appointy – Cost of Implementation

The cost to implement Appointy will depend on a number of factors, including the size and complexity of your business, the features you need, and the level of customization required.

Here are some factors that may affect the cost of implementing Appointy:

• Plan selection: The cost of implementing Appointy will depend on which pricing plan you choose. The cost will be higher for higher-tier plans that offer more features and support.
• Customization: The cost of implementation may also depend on the level of customization required to fit the specific needs of your business. For example, if you need custom integrations or specific forms, that may incur additional costs.
• Training and Support: If you or your employees need training on how to use Appointy, that will also add additional costs. Appointy offers a wide variety of support options, including online tutorials, webinars, email, phone, and chat support.
• Data migration: If you’re moving from a different scheduling system, migrating your data to Appointy will incur additional costs.

Appointy Pros

1. Customization: Appointy is designed to be flexible and customizable, making it easy to fit the specific needs of your business. This allows businesses of all sizes and types to use Appointy effectively.
2. Robust customer management tools: Appointy provides a variety of customer management tools, including appointment reminders, online payment processing, and customer history tracking. This helps businesses to keep track of their customer base and improve customer loyalty.
3. Good scalability: Appointy can grow with your business, offering a range of pricing plans, and it can be used by businesses of all sizes. Whether you’re a small business or an enterprise, Appointy will adapt to your company’s needs.

Appointy Cons

1. Price point: Appointy is generally more expensive than other scheduling software options, and it may not be the best fit for small businesses or startups with a limited budget.
2. Limited customization: While Appointy is designed to be customizable, some customers may find that they are limited in terms of the level of customization they can achieve with the software.
3. Limited reporting: While Appointy provides some reporting and analytics, it may not be as comprehensive as other software providers in the market. Some customers may require more in-depth reporting capabilities for their business.

How To Use Appointy

Here is a tutorial on how to use specific features of Appointy:

1. Creating a Customizable Booking Page:

• Log in to your Appointy account and navigate to the “Settings” tab.
• Select “Booking Page” from the menu on the left.
• You will be able to customize the appearance of your booking page by choosing colors, and fonts, and uploading a logo.
• Under the “Services” tab, you can add and manage the different services you offer, along with the price, duration, and available staff members.
• Under the “Availability” tab, you can set the availability of your staff members, as well as the days and hours that you are open for business.
• Once you have finished customizing your booking page, you can preview it by clicking the “View” button.
• Click “Save” to make your changes live, you can also copy the link of the booking page and embed it on your website or share it via social media.

2. Managing Appointments:

• Log in to your Appointy account and navigate to the “Appointments” tab.
• Here you can view a list of all upcoming appointments, as well as the option to filter them by date, staff member, or service.
• To add a new appointment, click the “Add Appointment” button.
• Fill in the relevant details, such as the customer’s name, service, and the staff member who will be performing the service.
• You can also add notes or special requests to the appointment.
• Once you have finished adding the appointment, click “Save” to confirm the booking.

3. Managing Customers:

• Log in to your Appointy account and navigate to the “Customers” tab.
• Here you can view a list of all your customers, as well as the option to filter them by name, email, or phone number.
• To add a new customer, click the “Add Customer” button.
• Fill in the relevant details, such as the customer’s name, email, and phone number.
• Under the “History” tab, you can view the customer’s appointment history, along with the option to add notes or special requests.
• You can also send automated reminders to customers via email or SMS

4. Online Payment Processing

• Log in to your Appointy account and navigate to the “Payments” tab.
• Here you can view a list of all payments made to your business, as well as the option to filter them by date or the payment method.
• To enable online payments, you will need to connect a payment gateway to your Appointy account. Appointy currently supports a variety of popular payment gateway options, including Stripe, Square, and PayPal.
• Once you have connected a payment gateway, customers will be able to pay for their appointments online when booking through your Appointy booking page.

By following these steps, you should be able to use Appointy’s features effectively to manage your business. However, it’s recommended that you consult Appointy’s help center, they have a wealth of articles, video tutorials, and FAQs that can help you learn more about the software and troubleshoot any issues you may encounter.

How it Integrates with Other Software

Appointy offers a variety of integration options to allow it to work seamlessly with other healthcare technologies. Some of the ways Appointy can integrate with other healthcare technologies include:

1. Electronic Medical Records (EMR) Systems: Appointy can integrate with popular EMR systems such as Athenahealth, Practice Fusion, and Cerner. This allows healthcare providers to easily view patient information and medical history when scheduling appointments, as well as to update and share patient information with other healthcare professionals.
2. Telemedicine Platforms: Appointy can also integrate with telemedicine platforms such as Doxy.me, Zoom, and Updox. This allows healthcare providers to schedule and manage virtual appointments with patients, providing flexibility and convenience for both the provider and the patient.
3. Payment Gateways: Appointy allows integration with popular payment gateways such as Stripe, Square, and PayPal. This allows patients to easily pay for their appointments online, and the transactions are recorded in Appointy for easy accounting and reconciliation.
4. Billing Systems: Appointy also integrates with billing systems such as MedBill, Kareo, and AdvanceMD. This allows for the automatic transfer of patient information and appointment details for billing and revenue management, so no more manual entries.
5. Reminder Systems: Appointy integrates with reminder systems such as Twilio and Plivo, so businesses can automatically send appointment reminders to patients via SMS or email.

These are just a few examples of the ways that Appointy can integrate with other healthcare technologies. Appointy’s integration capability allows businesses to automate the appointment scheduling process, saving time and reducing the risk of errors, and it provides a better patient experience. To learn more about specific integrations, it’s recommended to reach out to Appointy’s customer support to see what integrations are currently available.

Free Alternatives to Appointy

There are several free alternatives to Appointy that offer similar features for scheduling and managing appointments. Some popular options include:

1. Acuity Scheduling: Acuity is a popular appointment scheduling software that offers a free plan for individuals and small businesses. It allows you to create custom schedules, set up recurring appointments, and process payments. It also has a mobile app and integrations with popular platforms like Google and Outlook.
2. Calendly: Calendly is a simple and easy-to-use scheduling software that offers a free plan. It has a clean and intuitive user interface and allows you to easily schedule one-on-one meetings, group events, and recurring appointments. It also has a wide range of integrations, including Zoom, Slack, and Google Calendar.
3. Setmore: Setmore is another appointment scheduling software that offers a free plan for individuals and small businesses. It includes features like appointment reminders, online booking, and a built-in calendar. It also has a mobile app and can integrate with popular apps like Salesforce and Mailchimp.
4. SimplyBook.me: SimplyBook.me is a free and open-source scheduling software that offers features like booking pages, appointment management, and customer management. It also allows you to create custom booking forms and has a wide range of integrations available.
5. Doodle: Doodle is a scheduling tool that allows you to easily schedule appointments and events by creating a poll. You can share the link to the poll with your invitees, and they can select the best date and time for them. It offers a free plan, which allows you to create polls with up to 100 invitees.

All the alternatives mentioned above are free to use but come with limited feature sets and branding or restrict the number of appointments in a given period. Appointy is a paid service but offers more features and customization options. The features that suit best your business are the ones that should be considered while selecting the right scheduling tool.

Alternative for Small Practice

There are several alternatives to Appointy that are well-suited for small businesses, each with their own unique set of features and differences. Some popular options include:

1. Acuity Scheduling: Acuity Scheduling is a popular appointment-scheduling software that offers a wide range of features for small businesses. It allows businesses to create custom schedules, set up recurring appointments, process payments, and even send automated reminders to customers. One of the main differences between Acuity and Appointy is that Acuity offers a wider range of integrations with popular platforms like Google and Outlook, as well as a mobile app.
2. Calendly: Calendly is a simple and user-friendly scheduling software that offers a free plan for small businesses. It has a clean, intuitive user interface and allows businesses to easily schedule one-on-one meetings, group events, and recurring appointments. Calendly differentiates itself with its wide range of integrations, including Zoom, Slack, and Google Calendar.
3. Setmore: Setmore is another appointment scheduling software that offers a free plan for small businesses. It includes features like appointment reminders, online booking, and a built-in calendar. Setmore stands out by providing a customizable booking page and integration options with Salesforce and Mailchimp.

All of the alternatives mentioned above offer free plans, which make them accessible for small businesses with budget constraints.

Alternative for Large Practice

For large businesses, there are several alternatives to Appointy that offer more advanced features and can handle a higher volume of appointments. Some popular options include:

1. BookSteam: BookSteam is a comprehensive appointment scheduling software designed for larger businesses. It offers features like automated appointment reminders, recurring appointments, and multiple staff member and location management. BookSteam is designed to handle a high volume of appointments, making it a great fit for larger businesses with many employees and customers.
2. ScheduleOnce: ScheduleOnce is a powerful scheduling software designed for enterprise businesses. It provides businesses with advanced features such as team collaboration, time zone detection, and real-time availability. ScheduleOnce also offers a wide range of integrations, including Salesforce, Marketo, and other enterprise software.
3. vCita: vCita is feature-rich scheduling software that offers advanced features such as appointment reminders, invoicing, and client management. vCita also provides an opportunity for businesses to customize their booking pages and provides extensive analytics to help businesses track and improve their operations.

All of the alternatives mentioned above are well-suited for large businesses and offer more advanced features than Appointy. They are designed to handle a high volume of appointments and come with many integrations, customization, and analytics options.

Some Supprising Facts About Appointy

Here are a few surprising facts about Appointy that you may not be aware of:

1. Appointy was founded in 2008, making it one of the older appointment scheduling software currently on the market. This gives Appointy significant experience and history in the industry.
2. Appointy was the first software to provide appointment scheduling through Facebook. This allowed businesses to schedule appointments directly through their Facebook business pages, which was a novel and innovative feature at the time.
3. Appointy offers a wide range of integrations with popular platforms, including e-commerce platforms like Shopify and Magento, as well as CRM software like Salesforce and Zoho. This allows businesses to seamlessly integrate their appointment scheduling with their existing workflow and systems.
4. Appointy also offers a mobile App for both iOS and Android, This mobile application allows customers to book and reschedule appointments on the go, which is convenient and provides a more seamless experience.
5. Appointy has been used by several large companies and small businesses in various industries worldwide such as hair salons, spas, clinics, and fitness centers.

Overall, Appointy is a versatile and well-established appointment-scheduling software that offers a wide range of features and integrations for businesses of all sizes. Its long history in the industry and ability to integrate with other platforms sets it apart from its competition.